SENIOR MOBILITY SUPPORT ENGINEER

Hong Kong
Posted 2 years ago

Job description:

EVA Group Hong Kong is part of EVA Group, a 200+ people company with fast growth globally and 9 offices around the world. Singapore is the headquarter for Asia Pacific with a subsidiary in Hong Kong. The missions of EVA Group APAC are split in 3 main categories : IT Consulting, Expertise & Managed services, and Integration, in the following business units: Network, Unified Communications & Collaboration, Cybersecurity, Infrastructure & Cloud, and Digital Innovation.

This mission is under the Unified Communications and Collaboration business unit. Our client is in the Banking industry with regional headquarters in Hong Kong.

Requirements :

  • Support production platforms across all products under the department’s responsibility (include Support, Week-end operations)
  • Operational tasks such as upgrades and maintenance for messaging & collaboration services in Asiapac
  • Operational Support of messaging & collaboration services including but not limited to Exchange and Outlook (and associated services) in Asiapac
  • Manage/Support projects and new initiatives for messaging & collaboration services in Asiapac
  • Design, test and implement news solutions for product under its direct responsibility
  • Work in close relationship with other IT teams to ensure client requirement and expectation are mutually agreed
  • Deliver continuous improvement of the products under its direct responsibility (efficiency, new features, self-service and etc.)
  • Monitor all technical platforms, for quality and continual service provisioning, including tracking and alerting (queues, backups, errors, event logs)
  • Create and maintain technical documentations as well as provide regular training to desktop support teams
  • As a member of team within an Agile framework, it is expected from the candidate to have a strong willingness to learn about new technologies, new way of working and share his own experience/knowledge as required by the team to deliver the product. In a self-managed environment”

Qualifications, academic background, certifications and experience :

  • College degree in Computer Science or Computer Engineering
  • 5+ years of experience on Messaging (exchange, OWA) environment, Experience on Microsoft Exchange online would be a plus

Operation skills :

  • Experience administering Microsoft technologies (Skype, Exchange, SharePoint)
  • Experience administering MDM (AirWatch)
  • Experience administering Archiving systems (Global Relay) would be a plus
  • Experience as a Skype Administrator (recording system environment, skype mobile, skype external access) would be a plus
  • Experience with an Agile framework employing SCRUM methodology would be a plus
  • Knowledge with power shell, knowledge of active directory
  • Strong written and oral communication skills a must; can present formally or informally
  • Not afraid to raise issues and drive change to remove impediments from the teams
  • Care about learning new things and improving existing challenges
  • Has a passion to share knowledge amongst the community.

Behavioral skills :

  • Team Spirit – Open mindset: I listen and share my views and my expertise in an open mode
  • Team Spirit – Synergies: I make cooperation with colleagues in and outside my team a priority
  • Responsibility – Performance: I strive for high performance
  • Client – Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
  • Responsibility – Risk awareness: I am constantly on the lookout for risks
  • Innovation – Simplification: I make things & ideas simple

Other skills :

  • Attention to details
  • Interacting with various people
  • Accuracy

Benefits :

  • 18 leave days / year
  • AXA medical Insurance
  • Annual bonus
  • Regular team buildings
  • Working hours: from 9am to 6pm, Monday to Friday
  • Strong training and certifications policy
  • Event/Conference/Summit to attend on regular basis

Contract :

Full time
Hong Kong Island, Hong Kong

Job Features

Job CategoryJobs

Apply Online

A valid email address is required.
A valid phone number is required.